Enterprise Holdings Customer Service Representative - Bristol Airport in Bristol, United Kingdom
Add an annual turnover of $24 billion to a rental and leasing fleet of over 1.9 million vehicles spread across over 10,000 locations worldwide and you get Enterprise Rent-A-Car – a business that’s grown into the largest global mobility provider in the world.
Enterprise Rent-A-Car has an exciting opportunity for a Customer Service Representative at our Bristol Airport location. The Customer Service Representative provides a superior, friendly, and efficient transaction (at time of rental and return) using the company approved sales and service techniques. He or she facilitates the rental process through verification and documentation of all necessary driver information to provide an efficient and timely rental and return experience. The Customer Service Representative performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.
Employees will work shifts consisting of weekdays, weekends, and evenings based on a 40 hour contract, more information on working patterns to be discussed during the interview.
Use company approved sales and service techniques when determining customer needs
Sell optional products to meet customer wants and needs.
Prepare all rental and return documents accurately and completely.
Qualify each customer using our company rental requirement guidelines.
Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
Review all charges at the time of vehicle return and ensure customer satisfaction
Answer the phones to assist customers in a in a friendly, helpful and prompt manner.
Assist customers by effectively resolving all customer service issues.
Some driving involved transporting cars to and from local branches in the South West if needed.
Some car preparation involved when needed
A full Driving License with no more than 3 points
Must have 6 months of customer service and / or sales experience
Demonstrated analytical skills
An ability to work independently and as part of a team
Great communication skills (verbal and written) and attention to detail
Demonstrated time management skills
A knowledge of Microsoft Office products, internet and telephone skills
An ability to organise and present information for a varied audience
Minimum education of five GCSE’s or NVQ equivalent
Must be fully authorised to work in the UK
External Company Name: Enterprise Holdings
External Company URL: www.erac.com
Requisition Number: 2019-296827
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.