Enterprise Holdings Customer Assistance Representative - Bronx in Bronx, New York

Equal Opportunity Employer/Disability/Veterans

The Senior Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

This position is in Bronx, NY.

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

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  • Must Have two years of college experience OR two years of customer service experience

  • Must be at least 18 years old

  • The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  • Must be able to read, write, and speak English.

  • Must be living within a reasonable commute of no more than 1 hour to the location(s) listed above within 30 days of anticipated start date

  • Must be willing to accept the hourly compensation of $13.50/hour

  • Aside from religious observation, must be available to work a consistent schedule within normal Enterprise business hours, up to a maximum of 25 hours / week; Monday 8:00am-12:30pm; Friday 8:00am - 6:30pm (1 hour break), Saturday 8:00am- 1:30pm and Sunday 8:30am-1:30pm

Requisition Number: 2018-239768

External Company Name: Enterprise Holdings

External Company URL: www.erac.com