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Enterprise Holdings Customer Assistance Representative Sr - Enterprise O'Hare Airport in Chicago, Illinois

Enterprise Rent a Car at O'Hare Airport has immediate openings for Full Time Customer Assistance Representative Sr. at Enterprise located within the Multi-Modal Facility at O'Hare Airport. The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support at our airport location.

This is a full-time position working 40 hours per week including weekends at a pay rate of $16.00 per hour.

  • Provide a high level of customer service by assisting customers and assessing their rental needs

  • Assist customers with the return process

  • Assist management with daily fleet needs

  • Manage GPS/toll pass inventory

  • Follow up with after-hours returns

  • Assist with processing switch-outs, writing damage reports, etc.

  • Assist counter staff with completion of rental contracts

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Perform miscellaneous administrative and job-related duties as assigned

  • Management reserves the right to modify, change or delete duties assigned.

Skills and Competancies:

  • Strong customer service skills

  • Good written and verbal communication skills

  • Strong sense of initiative, requiring little direct supervision

  • Exercise sound judgement to make decisions

Equal Opportunity Employer/Disability/Veterans

At a minimum, candidates must possess the following qualifications:

  • Must be at least 18 years old.

  • High School Diploma or G.E.D. required.

  • Minimum of 1 year customer service experience with basic computer skills.

  • Must have a valid driver's license with no more than 2 moving violations within the last 3 years with no drug or alcohol related convictions on driving record in the last 3 years.

  • Ability to speak, understand, read and write English.

  • Ability to work outdoors in the elements with long periods of standing.

  • Authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future.

  • Must be available to work one of the following schedules (including holidays):

  • Sunday through Thursday 3 pm to 12 am (1 hour unpaid lunch)

  • Tuesday through Saturday 3 pm to 12 am (1 hour unpaid lunch)

  • Street 2: Chicago O'Hare Airport

External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Requisition Number: 2019-297941

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.