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Enterprise Holdings Customer Assistance Representative Sr - Enterprise O'Hare Airport in Chicago, Illinois

Enterprise Rent a Car at O'Hare Airport has immediate openings for Full Time Customer Assistance Representative Sr. at Enterprise located within the Multi-Modal Facility at O'Hare Airport. The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support at our airport location.

This is a full-time position working 40 hours per week including weekends at a pay rate of $16.00 per hour.

  • Provide a high level of customer service by assisting customers and assessing their rental needs

  • Assist customers with the return process

  • Assist management with daily fleet needs

  • Manage GPS/toll pass inventory

  • Follow up with after-hours returns

  • Assist with processing switch-outs, writing damage reports, etc.

  • Assist counter staff with completion of rental contracts

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Perform miscellaneous administrative and job-related duties as assigned

  • Management reserves the right to modify, change or delete duties assigned.

Skills and Competancies:

  • Strong customer service skills

  • Good written and verbal communication skills

  • Strong sense of initiative, requiring little direct supervision

  • Exercise sound judgement to make decisions

Equal Opportunity Employer/Disability/Veterans

At a minimum, candidates must possess the following qualifications:

  • Must be at least 18 years old.

  • High School Diploma or G.E.D. required.

  • Minimum of 1 year customer service experience with basic computer skills.

  • Must have a valid driver's license with no more than 2 moving violations within the last 3 years with no drug or alcohol related convictions on driving record in the last 3 years.

  • Ability to speak, understand, read and write English.

  • Ability to work outdoors in the elements with long periods of standing.

  • Authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future.

  • Must be available to work one of the following schedules (including holidays):

  • Sunday through Thursday 6 am to 3 pm (1 hour unpaid lunch)

  • Tuesday through Saturday 6 am to 3 pm (1 hour unpaid lunch)

  • Sunday through Thursday 3 pm to 12 am (1 hour unpaid lunch)

  • Tuesday through Saturday 3 pm to 12 am (1 hour unpaid lunch)

  • Street 2: Chicago O'Hare Airport

External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Requisition Number: 2019-286366

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