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Enterprise Holdings Sr. Customer Assistance Representative Downtown Chicago in Chicago, Illinois

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular part time.

+ + Provide a high level of customer service by assisting customers and assessing their rental needs

  • Assist customers with the return process

  • Assist management with daily fleet needs

  • Manage GPS/toll pass inventory

  • Follow up with after-hours returns

  • Assist with processing switch-outs, writing damage reports, etc.

  • Assist counter staff with completion of rental contracts

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Perform miscellaneous administrative and job-related duties as assigned

  • Management reserves the right to modify, change or delete duties assigned.

  • Skills and Competancies:

  • Strong customer service skills

  • Good written and verbal communication skills

  • Strong sense of initiative, requiring little direct supervision

  • Exercise sound judgement to make decisions

Equal Opportunity Employer/Disability/Veterans

  • At a minimum, candidates must possess the following qualifications:

  • Must be at least 18 years old.

  • High School Diploma or G.E.D. required. Some college courses preferred.

  • Minimum of 1 year customer service experience with basic computer skills.

  • Must have a valid driver's license with no more than 2 moving violations within the last 3 years with no drug or alcohol related convictions on driving record in the last 3 years.

  • Ability to speak, understand, read and write English.

  • Ability to work outdoors in the elements with long periods of standing.

  • Authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future.

  • Apart from religious observation, must be able to work the following schedule(s): half or full days

  • Friday 7am-7pm, Saturday 7am-4pm, Sunday 8am-7pm

  • Monday-Friday 7am-12pm or Monday-Friday 12pm-7pm

Street 2: Chicago City: Loop/Gold Coast/Bucktown

External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Requisition Number: 2019-290273

Posted Salary Min: USD $14.00/Hr.

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.

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