Enterprise Holdings Claims Transfer Representative in Cleveland, Ohio

ELCO Claims Services, a subsidiary of Enterprise Holdings, Inc., has openings for Claims Transfer Representatives in our Strongsville, OH office. ELCO is an in-house claims organization that handles liability claims that result from accidents involving our rental vehicles. The Claims Transfer Representative is an administrative position with heavy phone work and your responsibility is to identify applicable liability carriers and facilitate their acceptance of liability exposures. This is an excellent opportunity for someone who is dependable, detail-oriented, enjoys working independently and has strong communication skills.

This is a full-time position (40 hours) with full company benefits. Compensation starts between $28,400 and $35,600 per year with prior experience is taken into consideration. Office hours are Monday through Friday from 7:00 am to 6:00 pm to allow for flexible scheduling options.

  • Determine primacy of liability coverage according to state laws and marketing agreements

  • Determine potential sources of liability coverage through phone contact and/or information searches

  • Facilitate transferring liability exposures to appropriate liability carriers

  • Verify limits of available coverage

  • Successfully manage conflict during difficult or emotional situations and effectively communicate with renters, insurance carriers and other parties as necessary

  • Respond promptly and appropriately to requests from renters, insurance carriers and internal contacts

  • Work cooperatively with Enterprise personnel to achieve high quality claims handling

Equal Opportunity Employer/Disability/Veterans

  • Must be at least 18 years old

  • Two years of recent office or administrative work experience that included daily use of computer software programs and/or internet use required

  • Two years of customer service, sales or insurance company experience required

  • Customer service experience over the phone preferred

  • Must be able to work full-time

  • Must live within driving/commutable distance of Mohawk Drive in Strongsville, OH

  • Must be willing to accept starting pay between $28,400-$35,600 per year

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Competency Based Qualifications:

  • Demonstrated appropriate and professional telephone skills

  • Demonstrated verbal and written communication skills

  • Demonstrated attention to detail

  • Demonstrated ability to meet deadlines and work within timeliness standards

  • Demonstrated customer service ability

  • Knowledge of Microsoft Office products and internet

Street 2: Cleveland

External Company URL: www.erac.com

Requisition Number: 2018-247543