Enterprise Holdings Work From Home Reservation Sales Representative in Columbus, Ohio
Enterprise Holdings (the parent company of Enterprise Rent-A-Car, Alamo Rent a Car and National Car Rental) is looking to add virtual agents to our Contact Center’s Reservations Sales team!
Are an outgoing, sales-minded expert, skilled in utilizing effective selling techniques to turn customer calls into confirmed reservations
Are able to successfully follow a sales strategy to overcome customer objections and maximize revenue
Are able to consistently apply feedback provided
Communicate effectively with a wide range of callers and create and maintain customer loyalty
Can input detailed information into the appropriate reservation system accurately and efficiently
Enjoy a sales-oriented culture, while working from the comfort of home
… Then this may be the perfect opportunity you’ve been searching for!
Outstanding Pay: This position offers competitive pay at $14.00/hour plus commission and full-time benefits.
Schedule Requirements: To best serve the needs of our customers, our Reservations Sales team is available until 10pm central time, offering full-time schedules. Start times range between 11a-1:30p CST. Schedules include working one weekend day per week and holidays. (Do not apply if this schedule will not work for you)
Hired employees will be shipped a key fob to the address provided on the application. The address on your application must be your current, accurate permanent address.
Please be sure to verify that your mailing address in our system is your primary address where you can receive equipment. Make sure you add the apartment number (if any). PO Boxes are not supported; we must have a physical address on file for you.
Sales Representatives must be able to handle 80-100 incoming back to back calls per day and talk with potential customers across multiple states and time zones and brands
Book quality reservations for our locations worldwide
Receive feedback from managers and improve call quality by applying feedback given
Efficiently guide conversations and apply sales techniques to convert calls into reservations
Provide excellent customer service to customers
Maintain a courteous and pleasant demeanor while speaking with external and internal customers
Strive to exceed sales targets – take appropriate steps to meet monthly personal and department sales goals (based on bookings, revenue, etc.)
Provide timely and accurate information reflecting a customer-oriented image for the company
Follow sales techniques to maximize revenue
Handle multiple tasks (i.e., talking with customers while accessing information in a computer)
Maintain, at a minimum, target levels of productivity and performance
Locate and interpret complex information from a number of databases
Adapt to the needs of individual callers
Accept repetitive work tasks performed in a confined work area
Maintain a regular and reliable level of attendance and punctuality
Follow schedule to meet business needs
Equal Opportunity Employer/Disability/Veterans
Must currently live in the state of Ohio
Must currently live in Columbus, OH, or the immediate surrounding area (applicants not in the surrounding area will not be considered)
One year of sales or customer service experience required
Previous experience working in a call center environment preferred
Previous experience working in a position with minimum performance goals or minimum sales goals and/or a commission based pay structure preferred
Previous experience working from home preferred
Permanent residence with a defined working space that is clean, ventilated, quiet, and free of distractions
Ability to participate and complete mandatory training for 3 weeks M-F from 9-5:30pm CST
Ability to complete I-9 work authorization paperwork in person
Must be willing to work a full time schedule (40 hours/week), with start times between 11am-1:30pm Central Time Zone, including one weekend day per week and holidays
Must be willing to accept a non-negotiable starting pay of $14.00/hour
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be at least 18 years old
Must have a computer/PC (No MACs) with compatible OS versions: Windows 8, 8.1, or Windows 10
Computer/PC must be capable of downloading/installing/accessing company network
Must have a computer USB headset with microphone to be used during training
Must have a separate modem
Must have a stand-alone router with gigabit speed connection via Ethernet cable
Must have reliable, consistent, responsive, and timely high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)
Minimum upload speed of 2mbps
Minimum download speed of 5mbps
Use of wireless, hotspot or WiFi “air cards” are prohibited
*Enterprise reserves the right to verify that your PC and internet meets or exceeds these requirements throughout the training period.
*Applicants must meet all technical qualifications at the time of application.
External Company URL: www.erac.com
Requisition Number: 2019-292716
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.