Job Information
Enterprise Holdings Customer Experience Representative in Coraopolis, Pennsylvania
Overview
Enterprise Holdings has an exciting opportunity for a Customer Experience Representative (CXR) at The Pittsburgh International Airport !
This is a great opportunity to work with a fantastic team and get experience with a well known and highly regarded company. Our environment is fun and friendly and we have a team oriented and results driven culture.
The responsibilities in this position include providing a high level of customer service to customers, primarily face-to-face and supporting their rental needs. The CXR will also offer company approved services and products to provide a positive experience for all customers. This individual facilitates the rental process through verifying all necessary driver information to provide for an efficient and timely rental and return experience.
This position pays between $17.00 - 18.00 / hour plus monthly bonus for performance averaging $500/month.
The schedule for this position is Friday, Saturday, Sunday and Monday 4:00pm-2:00am.
In addition to this compensation, we offer a comprehensive benefits package which includes:
Medical, dental, and vision insurance options
Paid vacation time
Paid Holidays
401(k) with company match
Profit sharing
Employee discounts
Responsibilities
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years old
Must have a valid driver's license with no more than 2 moving violation or at-fault accident in the past 3 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be willing to work at the Pittsburgh International Airport location
Must be able to work the following schedule of 40 hours per week: Friday, Saturday, Sunday and Monday 4:00pm-2:00am
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.