Enterprise Holdings Customer Experience Representative in Coraopolis, Pennsylvania
Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.
We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
This position will report to our Pittsburgh International Airport office located near Moon Township, PA 15108.
This position has a starting pay rate of $15.38 per hour plus commission and offers a competitive benefits package including medical, prescription, paid time off and more.
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years old
High School Diploma or G.E.D. required
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
Must have a valid driver's license with no more than 2 moving violation or at-fault accident in the past 3 years
No drug, alcohol related offense (DUI or DWI) on record in the past 5 years.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious observation, must be able to work one of the following schedules:
Sunday 3:00pm - 11:00pm
Monday 3:00pm - 11:00pm
Thursday 3:00pm - 11:00pm
Friday 3:00pm - 11:00pm
Saturday 3:00pm - 11pm
Sunday 8:00am - 4:00pm
Monday 8:00am - 4:00pm
Thursday 8:00am - 4:00pm
Friday 8:00am - 4:00pm
Saturday 8:00am - 4:00pm
Sunday 4:00pm - 12:00am
Monday 4:00pm - 12:00am
Tuesday 4:00pm - 12:00am
Friday 4:00pm - 12:00am
Saturday 4:00pm - 12:00am
Must be willing to work at the Pittsburgh International Airport location