Enterprise Holdings Customer Service Agent in Corpus Christi, Texas
Enterprise Holdings is seeking a Customer Service Agent for the Corpus Christi Airport located at 1000 International Blvd., Corpus Christi, TX 78406. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Responsible for greeting and fulfilling customer needs in a friendly efficient environment as it relates to helping customer to their vehicle. Assist customer with the return process to ensure customer satisfaction and verifying vehicle condition. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.
This is a FULL-TIME position that pays up to $11.50/ hour. In addition, we offer a generous benefits package including medical, dental, vision, 401K and paid time off. The schedule for this position is Friday, Saturday, Sunday, Monday & Tuesday 8:00am - 5:00pm
Get on the fast track to a more rewarding career with Enterprise Holdings- teams that are committed to quality, innovation, customer satisfaction and employee development.
We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
Make eye contact and greet all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction.
Answer customer questions and provide assistance based on each customer's needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return.
Offer all customers assistance with directions, maps, local area information and appropriate service information.
Answer telephone in a friendly, helpful and prompt manner.
Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service.
Assist customers within the queue to minimize any wait time and provide the most efficient service possible.
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years old
High School Diploma or G.E.D. required.
Must have a valid drivers license with no more than 1 moving violation and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.