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Enterprise Holdings Sr. Customer Assistance Representative DFW Airport in Dallas, Texas

Come join our team at the Dallas-Fort Worth Airport!

The Sr. Customer Assistance Representative (SCAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The SCAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large airport location. This role is a regular full time position where you will work 40 hours per week.

  • Dallas-Fort Worth Airport, 2424 E. 38th St., Dallas, TX 75261

  • Pay for this position is $13.50/hr

  • Full Benefits Provided: Health, Vision, Dental, 401K, Paid Time-Off

  • Provide a high level of customer service by assisting customers and assessing their rental needs

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform miscellaneous and backup duties job-related duties as assigned (Shuttling vehicles, etc.)

Equal Opportunity Employer/Disability/Veterans

  • Must be at least 18 years old

  • High school diploma or GED equivalent required

  • Some college preferred

  • Must have at least 1 year prior customer service retail or administrative support experience

  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

  • No drug or alcohol related conviction on driving record in the past 5 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Must be willing to accept $13.50/hr

  • Apart from religious observation, must be able to work one of the following schedule(s):

  • Sunday, Monday, Thursday, Friday, Saturday 9a-6p or 1p-10p (Off Tuesday and Wednesday)

  • Sunday, Wednesday, Thursday, Friday, Saturday 9a-6p or 1p-10p (Off Monday and Tuesday)

Street 2: Dallas - DFW Airport

External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Requisition Number: 2019-272131

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