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Enterprise Holdings Sr. Customer Assistance Representative DFW Airport in Dallas, Texas

Come join our team at the Dallas-Fort Worth Airport!

The Sr. Customer Assistance Representative (SCAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The SCAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large airport location. This role is a regular full time position where you will work 40 hours per week.

  • Dallas-Fort Worth Airport, 2424 E. 38th St., Dallas, TX 75261

  • Pay for this position is $13.50/hr

  • Full Benefits Provided: Health, Vision, Dental, 401K, Paid Time-Off

  • Provide a high level of customer service by assisting customers and assessing their rental needs

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform miscellaneous and backup duties job-related duties as assigned (Shuttling vehicles, etc.)

Equal Opportunity Employer/Disability/Veterans

  • Must be at least 18 years old

  • High school diploma or GED equivalent required

  • Some college preferred

  • Must have at least 1 year prior customer service retail or administrative support experience

  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

  • No drug or alcohol related conviction on driving record in the past 5 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Must be willing to accept $13.50/hr

  • Apart from religious observation, must be able to work one of the following schedule(s):

  • Sunday, Monday, Thursday, Friday, Saturday 9a-6p or 1p-10p (Off Tuesday and Wednesday)

  • Sunday, Wednesday, Thursday, Friday, Saturday 9a-6p or 1p-10p (Off Monday and Tuesday)

Street 2: Dallas - DFW Airport

External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Requisition Number: 2019-272131

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.

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