Enterprise Holdings Full Time Overnight Greeter in Denver, Colorado
National and Alamo has an exciting opportunity for a Greeter. The Greeter provides superior, friendly, efficient service during all aspects of the rental car process; greeting and fulfilling club member needs as they relate to the Emerald Aisle rental process. Provides member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Creates and maintains a friendly, efficient environment for all customers. Assists in making all transactions quick and efficient. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.
This position offers a starting wage of $16.50 / hour to $18.50 / hour based on a 40 hours / week
*This position works primarly outside in all seasons and weather elements
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here (https://www.enterpriseholdings.com/en/customer-service/coronavirus-covid-19-update.html) .
Greet Emerald Club members as they arrive on the lot making them feel valued and welcome and provide information in a professional and courteous manner
Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply
Welcome members to the facility when they exit the bus or arrive on the lot and assist customers with luggage if needed
Assist members with questions and concerns to minimize counter visits
Review reservation manifest for special requests and daily game plan for preparation for our customers
Communicate customer service issues to management and document customer service issues for areas of opportunity for improved Emerald Club service
Maintain Emerald Aisle for cleanliness and maintain clean, low milage fleet mix per requirements
Return failed inspection units back to production for re-cleaning
Facilitate change of equipment vehicles or additional equipment to meet customer's needs
Direct customers to the exit booth, provide local directions, maps and return directions as needed
Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years of age
Minimum of 1 year experience handling customer service functions
A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
Must possess a valid driver’s license
No more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be willing to work outside in all seasons and weather conditions
Apart from religious observations, must be available to work 40 hours / week
Must be willing to accept the starting wage of $16.50 / hour
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.