Enterprise Holdings Seasonal Summer 2020 Customer Assistance Representative Des Moines Airport in Des Moines, Iowa
Looking for a great seasonal opportunity this summer? Do you enjoy sales and customer service? Come and join Enterprise Rent-A-Car's summer program at the Des Moines Airport! Learn sales, service and marketing from our top managers and gain real world experience with an industry leader. This position offers up to 40 hours a week based on business need. Starting pay $10.50/hr!
Enterprise Rent-A-Car is the largest and fastest growing privately owned automotive rental and leasing company in the U.S. With over 9,000 branch offices worldwide, Enterprise ranks #1 in the Insurance Replacement Market with yearly revenues of over $16 billion.
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The SCAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as a temporary part time position. Inside sales and customer service skills will be utilized on a daily basis.
This posting is for the location of 5800 Fleur Dr, Des Moines, IA 50321
Write rental contracts, providing a high level of customer service and offering optional products
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years old
High school diploma or GED equivalent required
Some college required
Must be willing to accept a seasonal position lasting no more than 150 days starting in May 2020. Candidates who are hired will not be eligible for any other opportunities at Enterprise for a minimum of 6 months following the end of seasonal employment.
Must have at least 6 months prior customer service or sales experience
Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious observation, must be able to work one of the following shifts (including weekends & holidays):
Mornings (6:00am - 2:00pm)
Afternoons (11:00am - 7:00pm)
Evenings (6:00pm - Midnight)
Requisition Number: 2020-319399
Street 2: Des Moines Airport
External Company Name: Enterprise Holdings
External Company URL: www.erac.com
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.