Enterprise Rent-A-Car Jobs

Job Information

Enterprise Holdings Customer Assistance Representative Sr Detroit Metro Airport in Detroit, Michigan

Overview

Enterprise is hiring for a Full Time Customer Assistance Representative. The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction.

  • This position pays $15 / hour

  • Full Benefits Provided: Health, Vision, Dental, 401K, Paid Time-Off

  • DTW Airport – 330 Lucas Dr. Detroit 48242 (Romulus area)

The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support at our airport location.

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, and for more information on our Complete Clean Pledge, please click here .

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, and for more information on our Complete Clean Pledge, please click here .

Responsibilities

  • Answer incoming calls (i.e. reservations, rate quotes, general questions, customer resolutions, for other branches, insurance companies, dealerships, and repair shops)

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Sell optional protection products, upgrades, fuel options and other additional equipment

  • Perform various administrative and basic accounting functions (i.e. research and billing support tasks, accounts receivables, process customer billings)

  • Perform miscellaneous and job-related duties as assigned

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled

Qualifications

  • Must be at least 18 years old

  • Must have high school diploma and G.E.D.

  • Must have 6 months of prior customer service/retail/administrative support experience

  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  • Must be available to work one of the following schedules:

  • Saturday 11A-10P, Sunday 11A-10P, Monday 11A-10P, and Tuesday 11A-10P

  • Thursday 11A-10P, Friday 11A-10P, Saturday 11A-10P, Sunday 11A-10P

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.

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