Enterprise Holdings Detroit Metro Airport - Enterprise, National & Alamo Hiring Event in Detroit, Michigan
National Car Rental & Alamo Rent A Car @ Detroit Metro Airport Hiring Event!
We are hiring for multiple positions at our Detroit Metro Airport Location in Romulus, MI.
Interviews will take place on Saturday, April 27th from 9:00am-12:00pm at the following location:
11375 Middlebelt Road
Romulus, MI 48174
- Please pull through the gates and head to the second building behind our Enterprise Truck Rental Office.
We are currently hiring for the following positions:
Rental Sales Agents
Hours / schedule will vary based on position. Current openings include mornings, afternoons, evenings, and midnights. Weekends and holidays are included as we are open 365 days a year.
Rental Sales Agents
Use company approved sales and service techniques when determining customer needs
Offer optional products to meet customer wants and needs.
Prepare all rental and return documents accurately and completely.
Qualify each customer using our company rental requirement guidelines.
Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
Ensure that the return date and time on the rental agreement is accurate.
Review all charges at the time of vehicle return.
Assist customers by effectively resolving all customer service issues.
Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
Greet customers as they arrive to return their rental.
Remind customers to check for personal belongings. Secure and tag any items found in the vehicle.
Accurately complete rental transaction and ensure customer satisfaction.
Review rental changes and provide an accurate receipt to customer.
Provide information to customer regarding transportation to the airport terminal.
Inquire about level of customer service and document any concerns.
Accurately check vehicle for damage.
Assist in keeping lot organized for ease of access and traffic flow.
Proactively work with other team members to ensure a high level of customers service.
Welcome Emerald Aisle and Alamo customers as they exit the shuttle bus.
Direct customers to the appropriate exit booth after they have selected a vehicle.
Assist with customer questions and concerns to increase efficiency and minimize delays.
Communicate customer service issues to management.
Ensure company standards for vehicle cleanliness and quality control.
Create a positive experience for club members and customers.
Assist with vehicle upgrades upon request from customer.
Inspect vehicle to ensure safety equipment is in working order; lights, tires, brakes, wipers, horn, seat belts, mirrors and back-up lights.
Clean all exterior and interior windows and mirrors and vacuum interior, floor, seats, ashtray and trunk.
Place items found in vehicles in lost and found.
Drive the vehicle from drop off point to service area; drive vehicle through car wash and to ready line as necessary.
Refuel the vehicle and log identification number with fuel needed and mileage.
Ensure that the key tag is properly marked with the correct VIN or Unit number and license plate number.
Maintain a clean and orderly work area and report any unsafe or hazardous conditions.
Drive the vehicles from return location to cleaning/servicing location; leave vehicles positioned for best access by service agents, as directed by management.
Drive serviced vehicles to ready line area and park for easy access by customers as directed by management.
Deliver vehicles to other locations as directed by management, such as licensee locations, rail yard, auction sites, body shops, or other corporate locations..
Perform other service-related duties to ensure our products and services meet the needs of our customers.
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years old
Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future
Must have a valid driver's license with no more than 2 moving violations within the last 3 years
No drug or alcohol related convictions on driving record in the last 5 years
Must be able to work varying shifts, including mornings, afternoons, evenings, weekends and holidays.
Requisition Number: 2019-279188
External Company Name: Enterprise Holdings
External Company URL: www.erac.com
Street: Bldg 338, Lucas Drive