Job Information
Enterprise Holdings Midnight Part Time Customer Experience Representative in Detroit, Michigan
Overview
National and Alamo Car Rental is hiring for a Midnight Part-Time Customer Experience Representative. The Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
Hourly rate of $16.00/hr + bonuses
DTW Airport – 338 Lucas Dr. Detroit 48242 (Romulus area)
Must be availabe to work the following schedule:
Thursdsay 11:00P- Friday 7:30AM, Friday 11:00P-Saturday 7:30AM, Saturday 11:00P-Sunday 7:30AM.
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here .
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Qualifications
High School diploma or GED required
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
Must be at least 21 years of age
Must have a valid drivers license
No more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years. No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be able to work the following schedule:
Thursdsay 11:00P- Friday 7:30AM, Friday 11:00P-Saturday 7:30AM, Saturday 11:00P-Sunday 7:30AM
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.