Enterprise Holdings Seasonal Sr. Customer Assistance Representative Dulles in Dulles, Virginia

Enterprise Holdings has an exciting opportunity for a Seasonal Customer Assistance Representative Sr. at our Enterprise Rent-A-Car location located at Dulles Airport.

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and work the return lane in a large airport location.

This position will be out of Dulles Airport office in Sterling, VA.

This is a seasonal position (working less than 150 days), working full time- 40 hour per week.

A variety of shifts available 7 days a week.

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

  • Must be at least 18 years old

  • High school diploma or GED equivalent required

  • Must be currently enrolled in college as a junior or senior or hold a Bachelors degree

  • Must have a minimum of 1 year of experience in the last 6 years in any of the following:

  • Customer Service in a service industry (i.e. retail, restaurant, hospitality, call center)

  • Management

  • Administrative

  • Leadership role in civic or service group, non-profit organization or association, campus or other club (i.e., Rotary, Kiwanis, Junior League, VFW, Chamber of Commerce, student service organization, college clubs)

  • Participation as an athlete on a professional, semi-professional or college team athlete

  • Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no drug or alcohol related conviction on driving record in the last 5 years) criminal, employment reference, education, and social security. A conviction will not necessarily disqualify you for employment. Rather, such factors as age and date of conviction, seriousness and nature of the crime, and rehabilitation will be considered.

  • In accordance with Washington, DC law, applicants will not be asked about their criminal record, and no criminal background checks will be conducted, unless and until a contingent offer of employment has been extended.

  • In accordance with Prince Georges County, MD and Montgomery County, MD law, applicants will not be asked about their criminal record and no criminal background checks will be conducted until after a successful first interview has been conducted.

  • Apart from religious observation, must be able to work the schedule below:

This is a seasonal position (working less than 150 days), working 40 hours per week - will be determined during interview.

A variety of shifts available 7 days a week.

Street 2: Washington Dulles Airport

External Company URL: www.erac.com

Requisition Number: 2019-276590

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Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.
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