Job Information
Enterprise Holdings Sr. Customer Assistance Representative IAD in Dulles, Virginia
Overview
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular part time and full time.
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here .
Apart from religious observation, must be able to work one of the following schedules:
Option 1:
Sunday: OFF
Monday: 10am-7pm
Tuesday: 10am-7pm
Wednesday: 10am-7pm
Thursday: 10am-7pm
Friday: 10am-7pm
Saturday: OFF
Option 2:
Sunday: 1pm-10pm
Monday: OFF
Tuesday: OFF
Wednesday: 1pm-10pm
Thursday: 1pm-10pm
Friday: 1pm-10pm
Saturday: 1pm-10pm
Option 3:
Sunday: 2pm-11pm
Monday:2pm-11pm
Tuesday: 2pm-11pm
Wednesday: OFF
Thursday: OFF
Friday: 2pm-11pm
Saturday: 2pm-11pm
This position is located at Dulles Airport.
UPDATED: Pay for this position is $19.00 / hour.
Responsibilities
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years old
Some college preferred
Must have at least 2 years of college experience OR 2 years accumulated experience in sales, customer service, leadership or management in the last 6 years
Must have a valid US drivers license for a minimum of 1 year
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no DUI or DWI on driving record in the last 3 years) employment reference, education and social security.
We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.