Enterprise Holdings Employee Benefits Administrator in Egham, United Kingdom

Add an annual turnover of $24 billion to a rental and leasing fleet of over 2 million vehicles spread across over 10,000 locations worldwide and you get Enterprise Holdings – a business that’s grown into the largest global mobility provider in the world.

The Corporate Employee Benefits Department has an immediate opening for an Employee Benefits Administrator based in Egham, Surrey. We are looking for someone to join our team who prides themself on attention to detail and enjoys managing multiple projects. In this role you will manage benefit vendor relationships and benefit plans in in the U.K., Ireland, Germany, France, Spain and other countries. Another important aspect of the role is responsibility for team and vendor reporting/analysis and compliance, including data protection. Additionally, you will be responsible for explaining and interpreting the company’s employee benefit programs.

This is an excellent opportunity to develop a strong working knowledge of the administration, design, and implementation of employee benefit programs.

Benefits Administration

  • Identify, recommend, and implement ongoing improvements to processes, wellness initiatives, plan design, plan utilisation reporting, eligibility files, internet and vendor website content

  • Interpret and explain the company’s employee benefit programs; respond to administrative and policy questions; provide support during annual enrolment

  • Research health and well-being benefits in new countries, document requirements and processes to implement benefits

  • Investigate and respond to benefits-related questions/requests from employees and HR in a timely and thorough manner

  • Approve administrative appeals as necessary; research and document administrative appeals in a timely manner and perform detailed research

  • Assist with benefits transition of International Assignee transfers from country to country

  • Manage annual enrolment process; including revision of functional specifications, testing, and communications to HR and employees

  • Troubleshoot benefits administration/processing issues in the HR Management System

Benefits Management

  • Prepare bi-annual vendor statistic reports and present to department management

  • Monitor, analyse and provide recommendations for process efficiencies and enhancements of health and well-being benefit plans

  • Develop, evaluate, and recommend procedures for auditing benefit plans

  • Create and maintain documentation of compliance procedures, and demonstrate a proactive plan to meet requirements and deadlines

  • Collaborate with vendors and Employee Benefits Communication and analyst teams to develop and enhance communication materials

  • Document and submit necessary information and data for contract/compliance database

    Vendor Management

  • Establish and maintain strong partnerships with benefit vendors/insurers

  • Develop agendas, coordinate schedules, facilitate both internal and external meetings, develop/maintain action plans with vendors, document meeting minutes

  • Develop, document and monitor plans to ensure vendor contractual obligations are being met

  • Review and analyse vendor performance guarantees where applicable, recommending adjustments when appropriate; develop and establish benchmarks; hold vendor(s) accountable for meeting performance expectations

  • Analyse plan utilisation, identify trends and propose recommendations for cost savings and improvement plan performance

  • Develop and monitor implementation plan for new benefit plans and vendors; lead/assist implementation meetings with vendors

  • Coordinate and analyse contract renewals; compile/reconcile annual census data, maintain contract documentation

  • Develop, maintain, and analyse existing internal and external reports, including utilisation/audit reports and comparison surveys; work with analysts to recommend changes

  • Perform detailed review and approval of vendor invoices identifying questionable items

  • Perform detailed review and analysis of vendor plan design documents, and the Benefits Summary identifying and resolving any discrepancies between the documents

  • Perform periodic scheduled reviews of vendor websites to confirm functionality and accuracy of information

  • Investigate and respond to escalated employee claim and benefit issues


  • Maintain confidentiality of employee and benefits data including safeguarding Protected Heath Information (PHI) and Personally Identifiable Information (PII)

  • Create and maintain Benefits Reference Guides for all countries

  • Prepare meaningful monthly reports of projects, accomplishments, and other items deemed important

  • Exercise good judgment in keeping manager informed on situations affecting the plans, vendors, compliance, and legislation

Qualified Candidates must also have the following skills/competencies:

  • Proficiency with Microsoft Office (Word, Excel, Outlook) required

  • Strong customer service and follow-up skills with the ability to exercise sound judgment, demonstrate flexibility, implement, and administer effectively in all areas of benefits administration

  • Ability to work independently in a fast-paced environment, handle multiple tasks and effectively prioritize with limited supervision

  • Excellent organizational skills with strong attention to detail

  • Strong written and verbal communication skills with an ability to communicate effectively and develop positive working relationships with both internal customers and external vendors

  • Ability to maintain confidentiality of employee and benefits data

  • HR management systems experience preferred, although full training will be provided

Salary: Competitive + Bens

Hours: 40 per week, Monday - Friday

External Company URL: www.erac.com

Requisition Number: 2019-277331