Enterprise Rent-A-Car Jobs

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Enterprise Holdings Sr. Customer Assistance Representative in Eureka, California

The Sr. Customer Assistance Representative (Sr. CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Sr. CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up at the Sacramento International Airport location. This role is available as regular part time.

This position will be at our Arcata Airport location. It is a Part Time position paying $15.40 per hour. Candidate must be available nights and weekends.

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns and check-in transactions

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • Sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

  • Must be at least 18 years old

  • High school diploma or GED equivalent required

  • Some college preferred

  • Must have at least 1 year prior customer service retail or administrative support experience

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Apart from religious observation, must be able to work a flexible schedule based on airport hours (9 am to Noon or 5pm-10pm) and delayed flights.

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.

Street 2: Eureka

External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Requisition Number: 2019-281195

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