Enterprise Holdings Part Time Customer Assistance Representative. - Queens Village, NY in Flushing, New York
Equal Opportunity Employer/Disability/Veterans/Disability/Veterans
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branches.
This part time position based in the offices located throughout Queens. Our goal is to place employees as close to home/school as possible as well as fulfilling our staffing need.
Maximum of 25 hours a week
The pay for this position is 13.50/ hour
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned
Must be at least 18 years of age
Must have 2 years of Customer Service or College Experience
The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be willing to work a maximum of 25 hours a week within Enterprise business hours.
Apart from Religious observation, must be able to work 8am-12:30pm Tuesday- Friday
Must live within a one hour commute of the location.
Requisition Number: 2018-240323
Street 2: Queens - Flushing/Ozone Park
External Company Name: Enterprise Holdings
External Company URL: www.erac.com