Enterprise Holdings Customer Service Representative - Franklin, NC in Franklin, North Carolina
Enterprise Rent-A-Car is seeking a Part Time Customer Service Representative at our Franklin, NC, location, 71 W Palmer St, Franklin, NC 28734
Enterprise Rent-A-Car is the largest and fastest growing privately owned automotive rental and leasing company in the U.S. With over 10,000 branch offices worldwide, Enterprise ranks #1 in the Insurance Replacement Market with yearly revenues of over $24 billion.
The Customer Service Representative (CSR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting the branch and rental needs. The CSR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and perform duties in accordance with our Quality Standards.
This is a part time position, working up to 35 hours per week, benefits eligable and starting pay of $10.00 per hour.
Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction.
Answer customer questions and provide assistance based on each customer's needs and requests. This job responsibility requires keen understanding of the differences between products and services offered by Enterprise.
Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the rental process; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return dates, extensions, POs, and other back-end related entities.
Organize Rental Agreements with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information.
Answer telephone in a friendly, helpful and prompt manner.
Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service.
Maintain clean, low mileage fleet mix that meets Enteprise requirements
Assist customers within the branch to minimize any wait time and provide the most efficient service possible.
Assist with customer pick ups/drop offs when applicable to local destinations.
Identify and communicate areas of opportunity for improved loyalty service delivery.
Equal Opportunity Employer/Disability/Veterans
Must be willing to accept an hourly pay wage of $10.00
Must be at least 18 years old
Minimum of 1 year experience handling customer service responsibilities in a fast paced environment
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be willing to accept a part time position working up to 35 hours each week
Apart from religious observation candidates must be able to work the following schedule each week:
MONDAY: 7:30am - 5:30pm
WEDNESDAY: 7:30am - 5:30pm
THURSDAY: 7:30am - 5:30pm
FRIDAY: 7:30am - 5:30pm
SATURDAY: 9:00am - 12:00pm alternating weekends
External Company Name: Enterprise Holdings
External Company URL: www.erac.com
Requisition Number: 2019-294868
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.