Enterprise Holdings Customer Assistance Representative Gallup in Gallup, New Mexico

Equal Opportunity Employer/Disability/Veterans

We have an exciting opportunity to join our Enterprise Rent-A-Car team Gallup, NM! We have several Part-Time Customer Assistance Representative Sr positions available immediately. These are up to 25 hours a week, with available schedules listed below.

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, sales of ancillary products and more!

A family-owned, world-class portfolio of brands. A global network that spans across more than 70 countries. Some 83,000 dedicated team members sharing common values. And more than 1.5 million vehicles taking our customers wherever they need to go. Any way you measure it, we've become a leader in the transportation service industry. How did we get here? By taking care of our customers, our communities and our employees – and staying true to our mission.

Must be available for the following schedule - 25 hours/week.

Tuesday & Thursday 8am - 6pm, Friday 1pm-6pm & Saturday 8:30am-12pm (alternating)

This position pays $11/hour

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

  • Must be at least 18 years old

  • High school diploma or GED equivalent required

  • Some college preferred

  • Must have at least 6 months prior customer service retail or administrative support experience

  • Must have a valid driver's license with no more than 2 moving violations in the past 3 years

  • No drug or alcohol related convictions on driving record (dui, dwi) in the past 5 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Apart from religious observation, must be able to work the following schedules:

  • Tuesday & Thursday 8am - 6pm, Friday 1pm-6pm & Saturday 8:30am-12pm (alternating)

Requisition Number: 2018-234205

External Company Name: Enterprise Holdings

External Company URL: www.erac.com