Enterprise Holdings Account Fleet Coordinator - Grand Rapids, MI in Grand Rapids, Michigan
Enterprise Fleet Management has an exciting opportunity for an Account Fleet Coordinator (AFC) .
This position oversees the ordering and delivery process for our clients and is responsible for providing reporting and administrative support to the sales team as well as superior service to our clients. The Account Fleet Coordinator maintains daily contact with clients and provides exceptional support through professional verbal and written communication, with the goal of exceeding the client's expectations.
Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business.
This is a team environment where building solid, long-lasting relationships is key to success. If you have a solid track record of providing great customer service and enjoy working in a fast-paced environment, you may be just the right person for our team!
Our office is located at 2720 28th St. SE, Grand Rapids, MI. 49512 . Currently, this position will train and work from home as a safety precaution due to Covid-19. When it has been determined that office work is safe to return to, this position will remain flexible and offer opportunities for on-site and work from home options.
This is an administrative, customer service and support role that is great for someone looking to set roots long-term in a career position. This position is full time and requires normal business working hours of Monday through Friday 8 a.m. to 5 p.m. Compensation is composed of $45,000/year ($21.63/hour) plus full benefits, 401K matching, profit sharing, and great discounts!
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.
Responsibilities include but are not limited to:
Act as a local, knowledgeable resource for an assigned book of Fleet Management clients, primarily through phone and email
Manage all administrative and sales support tasks related to the client base
Create, update and distribute client lease documents and field related questions
Input and initiate vehicle quotes and orders for clients
Collaborate with internal operational teams to determine options and solutions for clients
Assist the sales team by preparing documents, materials and reports for client meetings, and attend as requested
Participate in monthly development meetings and assist in achieving department goals
Equal Opportunity Employer/Disability/Veterans
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must have 3+ years of Administrative/Office experience in a professional work environment
Prior experience in sales support, logistics or a business to business office setting is preferred
Must have 3+ years of customer service experience
Must have relevant PC/Computer experience plus a working knowledge of multiple Microsoft programs including Excel and Outlook
Must be willing to accept $45,000/year ($20.19/hour) for this position
Driving record must be in good standing with no more than 2 moving violations and/or at-fault accidents within the last 3 years
You must live within no more than a one hour commute of the office located at 2720 28th St. SE, Grand Rapids, Michigan or be moving to the area within 30 days
The ideal candidate will possess the following competencies:
Takes action to meet goals and objectives
Follows a business plan
Accomplishes tasks according to the direction and instructions provided
Provides excellent service to both internal and external customers
Meets others’ needs in a timely manner and with a positive attitude
Places others’ needs above one’s own needs
Working with a Team
Works well with a diverse Group of individuals
Places the team’s needs and goals ahead of those of the individual, when necessary
Fosters an environment of teamwork
Planning and Organizing
Schedules and plans for short-term and long-term tasks and goals
Prioritizes activities and responsibilities to achieve goals and meet deadlines
Works in an orderly, timely, and organized manner
Demonstrates a strong attention to detail
Provides facts and details when conveying information
Thoroughly reviews information for accuracy and consistency
Determines the best solution based on the facts available
Addresses problems in a timely manner
Provides multiple solutions (when applicable) for resolving problems
Effectively communicates both verbally and in writing
Clearly communicates messages, thoughts, and ideas to others
Demonstrates strong presentation skills
Readily adapts to change
Moves easily from one task or responsibility to another
Is able to perform tasks or complete processes in ambiguous situations
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.