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Enterprise Holdings Account Fleet Coordinator -Grand Rapids, MI in Grand Rapids, Michigan

Enterprise Fleet Management is excited to announce the opening for an Account Fleet Coordinator!

The Account Fleet Coordinator is a position that provides reporting and administrative support to the Account Manager (who is the primary salesperson assigned to and working the same accounts) and superior service to our customers. Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business.

The Account Fleet Coordinator will maintain daily contact with customers and provide exceptional support through professional verbal and written communication, with the goal of exceeding the customer's expectations.

This is an environment where building solid, long-lasting relationships with key decision makers is paramount. If you have a solid track record of success in customer service and enjoy working in a fast-paced environment, you may be just the right person for our team.

Why become an Account Fleet Coordinator?

-This is an administrative, customer service and support role that is great for someone looking to set roots long-term in a career position-

-Pay of $45,000/year ($21.63/hour based off of a 40 hour work week)-

-40 hour work week - Monday - Friday, 8:00am-5:00pm-

-401K and profit sharing-

-Full benefits-

-Great discounts!-

This position is located at 2720 28th Street, SE, Grand Rapids, Michigan.

Responsibilities include but are not limited to:

  • Act as a knowledgeable resource for all of their Fleet Management customers

  • Achieve and maintain proficiency in all necessary computer applications

  • Process factory orders, stock orders, used vehicle needs and various requests for customers

  • Primary or secondary point of contact for customers needing information

  • Assist the Account Manager by preparing documents and materials for customer meetings, and attend as requested

  • Send various important lease documents and letters to customers in a timely manner

  • Participate in monthly development meetings and assist to obtain department goals

  • Handle all administrative duties related to the customer base

  • Perform general office duties and miscellaneous job-related duties as assigned

  • Provide inside sales support to Account Manager

  • Recognize and refer sales opportunities

The ideal candidate will possess the following competencies:

Executing

  • Takes action to meet goals and objectives

  • Follows a business plan

  • Accomplishes tasks according to the direction and instructions provided

Customer Service

  • Provides excellent service to both internal and external customers

  • Meets others’ needs in a timely manner and with a positive attitude

  • Places others’ needs above one’s own needs

Working with a Team

  • Works well with a diverse Group of individuals

  • Places the team’s needs and goals ahead of those of the individual, when necessary

  • Fosters an environment of teamwork

Planning and Organizing

  • Schedules and plans for short-term and long-term tasks and goals

  • Prioritizes activities and responsibilities to achieve goals and meet deadlines

  • Works in an orderly, timely, and organized manner

Detail-Oriented

  • Demonstrates a strong attention to detail

  • Provides facts and details when conveying information

  • Thoroughly reviews information for accuracy and consistency

Problem Solving

  • Determines the best solution based on the facts available

  • Addresses problems in a timely manner

  • Provides multiple solutions (when applicable) for resolving problems

Communication

  • Effectively communicates both verbally and in writing

  • Clearly communicates messages, thoughts, and ideas to others

  • Demonstrates strong presentation skills

Flexibility

  • Readily adapts to change

  • Moves easily from one task or responsibility to another

  • Is able to perform tasks or complete processes in ambiguous situations

Equal Opportunity Employer/Disability/Veterans

  • Must be at least 18 years of age

  • Must have a high school diploma or GED

  • Must have 3+ years of Administrative/Office experience in a professional work environment

  • Must have relevant PC/Computer experience plus a working knowledge of multiple Microsoft programs including Excel and Outlook

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on your record within the last 3 years

  • No drug or alcohol related driving offenses within the last 5 years (DUI, DWI, OWI, etc.)

  • Must be willing to accept $21.63/hour ($45,000k/year) for this position

  • You must live within no more than a one hour commute of the office located at 2720 28th Street, SE, Grand Rapids, Michigan or be moving to the area within 30 days

External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Requisition Number: 2019-293485

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.

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