Enterprise Holdings Full-Time Emerald Club Specialist in Grand Rapids, Michigan
Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.
We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
National and Alamo has an exciting opportunity for an Emerald Club Service Specialist! The Emerald Club Specialist is a role that focuses on ensuring professional, superior, friendly and efficient customer service specifically to the members of our loyalty program called the Emerald Club. As an Emerald Club Specialist you are responsible for greeting and fulfilling the needs of the Emerald Club members including appropriate vehicle selection as determined by the Emerald Club program guidelines, with speed and accuracy.
If you are a good problem solver with a strong focus on providing superior, friendly, and efficient service then this role may be for you!
Greet Emerald Club members as they arrive on the lot making them feel valued and welcome and provide information in a professional and courteous manner
Assist members with questions and concerns and provide resolution as necessary
Review daily game plan in preparation for Emerald Service delivery
Review reservation manifest for special requests with Management
Work productively with shuttlers, service agents, return service specialists and managers to ensure proper vehicle supply
Maintain clean, low mileage fleet mix that meets Emerald Club requirements
Complete vehicle inspections in accordance with priority guidelines
Ensure that vehicle hangtags are completed correctly
Return failed inspection units back to production for re-cleaning and service agent coaching
Facilitate change of equipment (COE) vehicles or additional equipment to meet customer's needs
Offer assistance with luggage as needed
Document and communicate customer service issues to management
Keep Aisle area organized and clean for ease of access and appearance of the facility
Direct customers to the exit booth, provide local directions, maps and return directions as needed
Identify and communicate areas of opportunity for improved Emerald Club service delivery
Assist customers with the rental return process
Assess returning vehicles for damage and follow proper protocal
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years of age
High School Diploma or G.E.D. required
Must have valid driver's license with no more than two moving violation and/or at-fault accident on driving record in the past three years
No drug or alcohol related convictions on driving record within the past 5 years
Minimum of 1 years face-to-face customer service experience required
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be able to understand, read, write, and speak English
Must be able to work at the Grand Rapids International Airport
Apart from religious observation, must be able to work Monday through Friday 8a-5p (with 1 hour break)
Requisition Number: 2018-247354
Street 2: Grand Rapids County Airport
External Company Name: Enterprise Holdings
External Company URL: www.erac.com
Street: 5500 44th Street SE