Enterprise Holdings Customer Service Representative Grapevine TX in Grapevine, Texas
Enterprise Truck Rental is seeking a responsible, dedicated person to join our team as a full time Customer Service Representative at our Grapevine TX Truck Rental location located at 1800 S Main St. Grapevine TX 76051. This position pays $15.00 / hour and will have a standard 40 hour / week schedule between the hours of 7:30am to 5:30pm Monday through Friday and 9am to 12pm on Saturdays.
$15.00 / hour
Standard 40 hour weekly schedule
Paid time off
Retirement savings plan including 401k with matching profit sharing
Training and development
Enterprise Holdings operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Holdings is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now!
The Customer Service Representative provides superior, friendly, and efficient transactions while offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide an efficient and timely rental and return experience.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
With this in mind, as you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, and for more information on our Complete Clean Pledge, please click here (https://www.enterpriseholdings.com/en/customer-service/coronavirus-covid-19-update.html) .
Meet and greet customers in a friendly and timely manner
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Understand and communicate rental terms and conditions, vehicle features and other services
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Must be at least 21 years old
High school diploma or GED equivalent required
Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
We are subject to certain Department of Transportation Regulations
- All applicants must be at least 21 years of age and be qualified to drive under D.O.T. regulations. Applicants will be required to submit an appropriate medical examiner's certificate, or submit to and successfully complete a D.O.T. medical examination.
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.