Enterprise Holdings Customer Service Representative - Haverhill, MA in Haverhill, Massachusetts
Enterprise Rent A Car in Haverhill, MA has an opening for a Full Time Customer Service Representative!
This is a great opportunity to work with a fantastic team and get experience with a well-known and highly regarded company. Our environment is fun and friendly and we have a team oriented and results driven culture. The responsibilities include providing a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their rental needs. The CSR will gain knowledge through local training and hands-on experience to provide administrative support, customer assistance, and act as a rental back-up in a large home city branch.
The starting pay rate for this position is $17.58 / coupled with a comprehensive benefits package that includes medical, dental, and vision insurance options, paid vacation time, paid holidays, profit sharing, and 401(k) with company match.
This is a 40 hour/ week position between the hours of 8am - 5pm Monday - Friday..
The office is located at 31 River St. Haverhill, MA 01832.
Take incoming calls - reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years of age
Must have a High School Diploma or GED
Must have at least 6 months of prior customer service experience
Must have a valid US driver's license
Must have no more than 2 at-fault accident or moving violation within the past 3 years
Must have no drug or alcohol related convictions within the past 5 years
Must have a basic level experience and understanding of a PC and Microsoft Office products
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.