Enterprise Holdings Customer Service Representative Hialeah in Hialeah, Florida
The Enterprise Truck Rental Division is excited to announce an opening for a Full-Time Customer Service Representative.
The Truck Rental Customer Service Representative (CSR) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CSR will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support.
This is a full time opportunity (40 hours per week). Candidates must be available to work between the hours of 7:00 AM and 5:00 PM, Monday to Friday and Saturday 9am-12pm. This position can be based out of our Truck Rental location at 10200 N.W. 77TH AVENUE
HIALEAH GARDENS, FL 33016
Compensation for this position is $14 / hr
This position includes medical, dental and vision benefits, an optional 401k that is matched 3% by the company, paid major Holidays, paid Vacation and PTO time!
We are subject to certain Department of Transportation Regulations. Please note the following:
All applicants must be at least 21 years of age and be qualified to drive under D.O.T. regulations.
Applicants will be required to submit an appropriate medical examiner's certificate, or submit to and successfully complete a D.O.T. medical examination.
DOT regulations require no moonlighting, meaning that if hired, employee cannot work another job or position.
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here (https://www.enterpriseholdings.com/en/customer-service/coronavirus-covid-19-update.html) .
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Outgoing calls- callback management, account receivables, and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns and check-ins
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Notify Management of any known customer problems
Fleet Management and Maintenance
Notify Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Provide clerical support for Truck Rental including, but not limited to, filing, mail distribution, data entry, and basic business correspondence
Assist in ensuring proper retention of reports and departmental paperwork
Answer phones as needed and assist customers and accounts with questions and concerns
Perform rewrites, renewals, and other routine contract maintenance for department
Assist in the collection of accounts receivables and coordinating billing applications
Provides general administrative support to Truck Account Specialists, which can include the preparation/distribution of account packets/presentations, agreements, and reporting to Business Rental customers
Perform routine assignments and projects (daily/weekly/monthly) as directed by the management of each department or division
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Must be at least 21 years old and be qualified to drive under DOT regulations (see below).
Must be able to read and speak English
Must have valid driver's license with no more than two moving violations and/or at-fault accidents on driving record in the past three years
No drug or alcohol related conviction on driving record in the past five years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
High School Diploma or GED
Minimum 6 months customer service experience
Must be available to work between the hours of 7:00 AM and 5:00 PM, Monday to Friday and Saturday 9am-12pm, occasional Sunday work may be required/40 hours per week
Proficiency in Microsoft Word and Excel products
Must be willing to accept the pay rate of $14/hr
We are subject to certain Department of Transportation Regulations
- All applicants must be at least 21 years of age and be qualified to drive under D.O.T. regulations. Applicants will be required to submit an appropriate medical examiner's certificate, or submit to and successfully complete a D.O.T. medical examination.
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.