Enterprise Holdings Customer Assistance Representative Sr. - Part Time - Discovery Bay Waikiki in Honolulu, Hawaii
Enterprise Rent-A-Car has an exciting opportunity for a Part Time Customer Assistance Representative, Sr. position at the Discovery Bay Waikiki location!
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support and service customers.
Part time 30 - 39 hours per week including weekends and holidays.
Provides a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meets and greets customers with Aloha in a friendly and timely manner
Provides directions and general assistance
Checks the condition of the rental car upon return
Processes returns, check-ins transactions quickly and efficiently
Responsible for notifying Management of any known vehicle problems and any customer service issues and/or concerns
Understands and communicates rental terms and conditions, vehicle features and other services
Sells optional protection products, upgrades, fuel options and other additional equipment
Cleans vehicle interior and exterior by hand or by operating washing equipment (when needed)
Performs miscellaneous and backup job-related duties as assigned by a manager
Position may require prolonged standing during shift
Equal Opportunity Employer/Disability/Veterans
Must have a high school diploma or GED equivalent.
Must be at least 18 years of age.
1 year prior customer service or sales experience preferred.
Must have a valid drivers license with a satisfactory driving record (No more than 3 moving violations within the last 3 years and no DUI or DWI in the last 5 years).
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious observance, must be available to work part time 30-39 hours per week including weekends and holidays.
Street 2: Honolulu
External Company Name: Enterprise Holdings
External Company URL: www.erac.com
Requisition Number: 2019-274124