Enterprise Holdings Customer Assistance Representative Sr. - Part Time - Hilton Waikiki Beach in Honolulu, Hawaii

Enterprise Rent-A-Car has an exciting opportunity for a Part Time Customer Assistance Representative, Sr. position at the Hilton Waikiki Beach location!

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support and service customers.

Part time 30 - 39 hours per week.

SundayMondayTuesdayWednesdayThursdayFridaySaturday

5AM-2PM5AM-2PM5AM-2PM5AM-2PM5AM-2PM5AM-2PM5AM-2PM

  • Provides a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meets and greets customers with Aloha in a friendly and timely manner

  • Provides directions and general assistance

  • Checks the condition of the rental car upon return

  • Processes returns, check-ins transactions quickly and efficiently

  • Responsible for notifying Management of any known vehicle problems and any customer service issues and/or concerns

  • Understands and communicates rental terms and conditions, vehicle features and other services

  • Sells optional protection products, upgrades, fuel options and other additional equipment

  • Cleans vehicle interior and exterior by hand or by operating washing equipment (when needed)

  • Performs miscellaneous and backup job-related duties as assigned by a manager

  • Position may require prolonged standing during shift

Equal Opportunity Employer/Disability/Veterans

  • Must have a high school diploma or GED equivalent.

  • Must be at least 18 years of age.

  • 1 year prior customer service or sales experience preferred.

  • Must have a valid drivers license with a satisfactory driving record (No more than 3 moving violations within the last 3 years and no DUI or DWI in the last 5 years).

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Apart from religious observance, must be available to work part time 30-39 hours per week including weekends and holidays.

Street 2: Honolulu

External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Requisition Number: 2018-263424