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Enterprise Holdings Customer Assistance Representative Sr. - Part Time - Hilton Waikiki Beach in Honolulu, Hawaii

Enterprise Rent-A-Car has an exciting opportunity for a Part Time Customer Assistance Representative, Sr. position at the Hilton Waikiki Beach location!

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support and service customers.

Part time 30 - 39 hours per week.

SundayMondayTuesdayWednesdayThursdayFridaySaturday

5AM-2PM5AM-2PM5AM-2PM5AM-2PM5AM-2PM5AM-2PM5AM-2PM

  • Provides a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meets and greets customers with Aloha in a friendly and timely manner

  • Provides directions and general assistance

  • Checks the condition of the rental car upon return

  • Processes returns, check-ins transactions quickly and efficiently

  • Responsible for notifying Management of any known vehicle problems and any customer service issues and/or concerns

  • Understands and communicates rental terms and conditions, vehicle features and other services

  • Sells optional protection products, upgrades, fuel options and other additional equipment

  • Cleans vehicle interior and exterior by hand or by operating washing equipment (when needed)

  • Performs miscellaneous and backup job-related duties as assigned by a manager

  • Position may require prolonged standing during shift

Equal Opportunity Employer/Disability/Veterans

  • Must have a high school diploma or GED equivalent.

  • Must be at least 18 years of age.

  • 1 year prior customer service or sales experience preferred.

  • Must have a valid drivers license with a satisfactory driving record (No more than 3 moving violations within the last 3 years and no DUI or DWI in the last 5 years).

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Apart from religious observance, must be available to work part time 30-39 hours per week including weekends and holidays.

Street 2: Honolulu

External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Requisition Number: 2018-263424

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Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.
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