Enterprise Holdings Customer Assistance Representative Sr - Part Time - Honolulu Airport in Honolulu, Hawaii
Enterprise Rent-A-Car at the Honolulu Airport location has an opportunity for a Part Time Customer Assistance Representative Sr.
The Customer Assistance Representative Sr. will provide a high level of customer service by assisting customers with their rental needs in a high-paced airport office. They will gain knowledge through local training and hands-on experience to provide excellent customer service when customers arrive and depart from the location. The Customer Assistance Representative Sr will also be responsible for assessing each customers needs and offering protection products that will help make the customers rental experience more enjoyable. They perform all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
This part time position will be scheduled 30-39 hours per week and requires availability between the hours of 3pm-11pm including Saturdays and Sundays.
This position receives a monthly bonus based upon personal and team performance numbers.
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers with Aloha in a friendly and timely manner
Provide directions and general assistance
Check the condition of the rental car upon return
Process returns, check-ins transactions quickly and efficiently
Responsible for notifying Management of any known vehicle problems and any customer service issues and/or concerns
Understand and communicate rental terms and conditions, vehicle features and other services
Sell optional protection products, upgrades, fuel options and other additional equipment
Clean vehicle interior and exterior by hand or by operating washing equipment (when needed)
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years of age.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must have completed education at a minimum of a high school diploma or GED or equivalent.
Basic level experience and understanding of a PC and Microsoft Office Products preferred.
1 year prior customer service and/or sales experience preferred.
Must have a valid driver’s license with a satisfactory driving record (no more than 3 moving violations on driving record in the past 3 years and no DUI/DWI in the past 5 years).
Apart from religious observation, must be able to work 30-39 hours per week between the hours of 3pm-11pm including Saturdays and Sundays.
Street 2: Honolulu Airport (HNL) Oahu
External Company Name: Enterprise Holdings
External Company URL: www.erac.com
Requisition Number: 2017-226706