Enterprise Holdings Part Time Customer Service Agent National Car Rental Hilton Hawaiian Village in Honolulu, Hawaii
Enterprise Holdings has an exciting opportunity for 2 part time Customer Service Agents for our morning shift 7am-2pm. This position pays $14.92/hour and is located at our National Car Rental Hilton Hawaiian Village location 96815 .
The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques. Facilitates rental process; verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Pleasantly handles and resolves customer questions, comments, and complaints while working face-to-face in city/market locations. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards. This role is available as regular full time which include the following benefits:
Paid time off
Retirement savings plan including 401k with matching profit sharing
Training and development
Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.
We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees and needs of our customers and in accordance with our Quality Standards.
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here .
Greets and answers customer questions and provides assistance based on each customer’s needs and requests.
Ascertains customer satisfaction by gathering information and watching for body language, verbal and non-verbal actions by customer. Works immediately to completely satisfy customers.
Identifies and attends to the customer by name, verifies rental agreement and reservation.
Give out business and/or customer comment cards to ensure customer loyalty and location’s pledge to customer service.
Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.
Provides all customers with undivided attention while assisting them.
Prepares any and all rental and return documents accurately and completely.
Offers all customers assistance with directions, maps, local area information and appropriate return service information.
Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.
Ensures that the return date and time on the rental agreement is accurate.
Reviews all charges at the time of vehicle return to ensure customer’s complete satisfaction.
Maintains the appearance of the rental counters and customer areas to present a neat and orderly image.
Ensures a smooth and effective return service, and maintains work area in a safe and clean condition.
Assists customers within the queue to minimize any wait time and provide the most efficient service possible.
When assigned, answers the telephone in a friendly, helpful and prompt manner.
Maintain a regular and reliable level of attendance and punctuality.
Perform miscellaneous job-related duties as assigned.
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years of age.
High School Diploma or G.E.D. required.
Minimum of 1 year experience handling customer service responsibilities.
A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
Must be able to understand, read, write, and speak English.
Must have a valid driver's license with no more than 3 moving violations and/or at-fault accidents within the past 3 years. No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious observation, must be able to work a part time schedule from 7am-2pm including at least 1 weekday and may include holidays.
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.