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Enterprise Holdings Customer Service Agent Lead in Houston, Texas

Get on the fast track to a more rewarding career with National Car Rental and Alamo Car Rental - teams that are committed to quality, innovation, customer satisfaction and employee development.

We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

The Enterprise Holdings team at IAH has an exciting opportunity for a Customer Service Agent Lead. This position will support all 3 brands!

This position will provide top superior, friendly, and efficient customer service at time of rental and return using the company approved service techniques. This is a leadership role in facilitating the rental/return process, including verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. The CSA Lead handles and resolves customer questions, comments and complaints pleasantly by providing superior customer service while working face-to-face with customers. They will maintain a friendly, efficient environment for all customers and assist in making all transactions quick and efficient. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.

Our CSA Lead earns an hourly rate of $13.00/hr. For this position, you must have an Associates Degree or equivalent credits. There are also additional opportunities for additional incentives and bonuses.

This position is located at: 17300 Palmetto Pines, Houston, TX 77032

Apart from religious observations, must be able to work a one of the three following schedules:

Sunday

10am-6pm

Monday

12pm-8pm

Tuesday

12pm-8pm

Wednesday

OFF

Thursday

9am-5pm

Friday

9am-5pm

Saturday

OFF

Sunday

10am-6pm

Monday

10am-6pm

Tuesday

1pm-9pm

Wednesday

OFF

Thursday

10am-6pm

Friday

9am-5pm

Saturday

OFF

Sunday

12pm-8pm

Monday

12pm-8pm

Tuesday

12pm-8pm

Wednesday

OFF

Thursday

1pm-9pm

Friday

9am-5pm

Saturday

OFF

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.

  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.

  • Advise and review rental charges; and provide an accurate receipt to the customer.

  • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.

  • Inquire about service, satisfaction and document dissatisfaction.

  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.

  • Use of proper statement to determine if vehicle is being returned with full tank of gas.

  • Complete a service alert for any mechanical and or body damage communicated by the customers.

  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.

  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.

  • Keep lot organized for ease of access and traffic flow.

  • Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.

  • Understand the damage loss report reporting procedure.

  • Prepare all rental documents accurately and completely.

  • Verify car information and VIN number for security and car control.

  • Provide additional service to Emerald Aisle members by offering our refueling option.

  • Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.

  • Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.

  • Provide all customers with undivided attention while assisting them at the exit booth.

  • Make eye contact and greet all customers; thank customer at the conclusion of all transactions.

  • Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.

  • Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.

  • Equal Opportunity Employer/Disability/Veterans

  • Must be at least 18 years of age.

  • Minimum of 1 year experience handling customer service functions.

  • Must have an Associates Degree or equivalent credits.

  • Must be willing to work outdoors.

  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Must have a valid driver's license for a minimum of 12 months with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)

  • Apart from religious observation, must be able to work one of the three schedules listed above.

Requisition Number: 2019-292937

Street 2: Houston Intercontinental Airport (IAH)

External Company URL: www.erac.com

Street: 17330 Palmetto Pines

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.

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