Enterprise Holdings Customer Assistance Representative Sr Part Time Enterprise Rent A Car Kahului Airport in Kahului, Hawaii
Enterprise Rent-a-Car is looking for the right individual to join their Customer Service Team at the Kahului Airport Enterprise Location!(96732) The Customer Assistance Representative, Sr (CAR Sr) will provide a high level of customer service by assisting customers with their rental needs in a high-paced Airport office office.
The CAR Sr greets customers upon arrival and provides exceptional customer service including sales during rental transaction, walks customer to their rental, and also receives customers upon return. The ideal individual has great Aloha spirit, able to work afternoon to closing hours throughout the week primarily weekends, able to promote/suggest/sell optional rental products (insurance/upgrades/etc), and have excellent phone etiquette.
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins transactions
Position requires prolonged standing during shift
Responsible for notifying a Manager of any known vehicle problems and any required customer service issues and/or concerns
Understand and communicate rental terms and conditions, vehicle features and other services
Sell optional protection products, upgrades, fuel options and other additional equipment
Perform miscellaneous and backup duties job-related duties as assigned
Please note: This position requires standing and walking during entire work shift
Equal Opportunity Employer/Disability/Veterans
Must have High school diploma or GED; Some college preferred.
Customer service experience preferred.
Must be at least 18 years of age
Must have a valid drivers license with a satisfactory driving record (no more than 3 moving violations on driving record in the past 3 years and no DUI/DWI in the past 5 years).
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be able to work 30-39 hours a week.
Aside from religious observance, must be available to work weekends and holidays.
Must be able to stand/walk entire work shift that will include outdoor elements.
out of state applicants: This position does not offer interview travel and relocation expense reimbursement or accommodations.
Street 2: Maui
External Company Name: Enterprise Holdings
External Company URL: www.erac.com
Requisition Number: 2019-299313
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.