Enterprise Holdings Administrative Representative Lake Charles LA in Lake Charles, Louisiana
The Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support.
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Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
May assist with or perform customer pick-ups in a safe and courteous manner
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years old
High school diploma or GED required; some college preferred
Must have at least 6 months of prior customer service, retail, or administrative support experience
Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years.
No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.