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Enterprise Holdings Part Time Sr. Customer Assistance Representative - Lake Havasu in Lake Havasu City, Arizona

Part Time Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience with duties to include sales, customer service and some administrative functions.

Must be able to work the following schedule:

Monday - Friday: 8am to 1pm

This position pays $12.00 per hour.

Job location: 730 N Lake Havasu Ave, Lake Havasu City, AZ

  • Meet and greet customers in a friendly and timely manner

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Sell optional protection products, upgrades, fuel options and other additional equipment

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

  • Must be at least 18 years old

  • High school diploma or GED equivalent required

  • Must have at least 1 year prior retail customer service experience

  • A basic level of computer experience and understanding of Microsoft Office Products is required

  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

  • No drug or alcohol related conviction on driving record in the past 3 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Must be able to work the following schedule:

  • Monday - Friday: 8am to 1pm

External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Requisition Number: 2019-294366

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.

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