Enterprise Holdings Sr. Customer Assistant Representative in Langley, British Columbia
Enterprise Rent-A-Car is the largest and fastest growing privately owned automotive rental and leasing company in North America. With over 10,000 branch offices worldwide, Enterprise ranks #1 in the Insurance Replacement Market with yearly revenues over $22 billion.
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch.
This is a part-time position based out of our branch location in Langley, BC (20460 Langley Bypass, Langley, BC, V3A 6K8). This position pays $15.50 per hour.
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned
Must be at least 18 years old
High school diploma or GED equivalent required
Some college preferred
Must have at least 1 year prior customer service, retail, or administrative support experience
Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years
Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years.
External Company Name: Enterprise Holdings
External Company URL: www.erac.com
Requisition Number: 2018-263707