Enterprise Rent-A-Car Jobs

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.

This position is for a Full Time Customer Service Agent and is located at 7135 Gilespie Street, Las Vegas, NV 89119 and pays $16 / hour with bonus opportunities up to an additional $400/mo!

We offer:

• Paid time off

• Employee discount

• Retirement savings plan including 401k

• Health Insurance

• Life Insurance

• Dental Insurance

• Vision Insurance

• Training and development

Schedule:

Candidates must be able to work any full time shift incuding nights, weekends and holidays.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges; verify return date and time on the rental agreement and revies all charges at the time of vehicle return.

• Answer customer questions and provide assistance based on each customer’s needs and requests, by brand. At the Las Vegas Airport, this job responsibility requires the keen understanding of differences between products and services offered by the various brands.

• Make eye contact and greet all customers; identify and attend to customer by name; verify his/her rental agreement and reservation; and thank each customer at the conclusion of their transaction.

• Prepare Rental Agreement Folder with all required information. Offer all customer assistance with directions, maps, local area information and appropriate service information.

• Answer telephone in a friendly, helpful and prompt manner.

• Work in a variety of “customer-facing” positions and, when necessary for customer service, perform tasks as a Return Agent, Exit Booth Agent and/or Greeter.

• Throughout the workday and regardless of the position in which you are working, always work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.

• Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service.

• Assist customers within the queue to minimize any wait time and provide the most efficient service possible.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age.

• High School Diploma or G.E.D. required.

• Must have a minimum of 1 year of customer service and sales experience in retail, guest services, hospitality or administrative support

• Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI).

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

• Must be able to work any shift/hours (open to any days of the week); this schedule is determined on a shift bid & includes nights and weekends.

Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.