Enterprise Rent-A-Car Jobs

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Enterprise Holdings Customer Assistant Representative in Latham, New York

The Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a non airport branch location.

This position is part time with a maximum of 25 hours per week. It is based in the Capital District, NY; locations include Albany, Clifton Park, Latham and Troy.

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.

  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.

  • Advise and review rental charges; and provide an accurate receipt to the customer.

  • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.

  • Inquire about service, satisfaction and document dissatisfaction.

  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.

  • Use of proper statement to determine if vehicle is being returned with full tank of gas.

  • Complete a service alert for any mechanical and or body damage communicated by the customers.

  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.

  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.

  • Keep lot organized for ease of access and traffic flow.

  • Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.

  • Understand the damage loss report reporting procedure.

Equal Opportunity Employer/Disability/Veterans

  • Must have a high school diploma or GED

  • Must be at least 18 years old

  • Must have at least one year of customer service experience

  • Must have a valid drivers license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years

  • No drug or alcohol related conviction on driving record in the past 5 years

  • Must be authorized to work in the U.S. and not require sponsorship now or in the future

  • Must be living within an hour commute of Latham, NY

  • Apart from religious observations, must be flexible to work up to 25 hours per week within Monday through Friday 7am-6:30pm and rotating Saturdays and Sundays 8:30am-1:30pm

External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Requisition Number: 2018-258811

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