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Enterprise Holdings Part Time Sr. Customer Assistance Rep in Lavonia, Georgia

Enterprise is looking for a Sr. CAR (Sr. Customer Assistance Representative) to assist with administrative responsibilities. The position will be based out of 86 N FAIRVIEW RD, LAVONIA, GA 30553.

The Sr. CAR will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support.

This position has a starting salary of $12.00/hour with a maximum of 25 hours per week.

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns and check-ins

  • May assist with or perform customer pick-ups in a safe and courteous manner

  • Notify Management of any known customer problems

  • Notify Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

+ + Must be at least 18 years old

  • Must have a high school diploma

  • Must have at least 1 year prior customer service or customer facing administrative support experience

  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

  • No drug or alcohol related conviction on driving record in the past 5 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  • Must be living within a reasonable commute of no more than 45 minutes to the location from your residence

  • Apart from religious observation, must be able to work one of the following schedule(s):

  • Monday 7am-6pm AND Wednesday AND Friday 1pm-615pm AND Saturday: 8:30am - 12:30pm

  • Must be willing to accept $12/hour as a starting pay

Street 2: Lavonia

External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Requisition Number: 2019-303506

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.

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