Enterprise Rent-A-Car Jobs

Job Information

Enterprise Holdings Customer Service Representative - Lawrenceville, NJ in Lawrenceville, New Jersey

Overview

Enterprise Holdings is seeking a responsible, dedicated person to join our team as a Customer Assistance Representative. This position pays up to $16.00 / hour and is located at our Lawrenceville, NJ location at 3201 Us Route 1 Brunswick Pk, Lawrenceville, NJ 08648.

We offer:

  • Paid time off

  • Employee discount

  • Retirement savings plan including 401k with matching profit sharing

  • Health Insurance

  • Life Insurance

  • Dental Insurance

  • Vision Insurance

  • Training and development

We are currently hiring for the following rotating schedule working up to 40 hours per week:

  • Week 1:

  • Monday 9:00am-6:00pm

  • Tuesday 9:00am-6:00pm

  • Wednesday 9:00am-6:00pm

  • Thursday 9:00am-6:00pm

  • Friday 9:00am-6:00pm

  • Week 2:

  • Monday 9:00am-6:00pm

  • Tuesday 9:00am-1:00pm

  • Wednesday 9:00am-6:00pm

  • Thursday 9:00am-6:00pm

  • Friday 9:00am-6:00pm

  • Saturday 8:00am-12:00pm

Enterprise Holdings operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Holdings is the largest and fastest growing privately owned automotive rental and leasing company in the North America.

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here .

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old

  • Minimum of 6 months of experience handling customer service functions in a retail setting

  • Must have satisfactory background check inclusive of a valid, unrestrictive drivers license (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no drug or alcohol related conviction on driving record in the last 3 years) criminal, employment reference, education and social security. A conviction will not necessarily disqualify you for employment. Rather, such factors as age and date of conviction, seriousness and nature of the crime, and rehabilitation will be considered. Applicants will not be asked about their criminal record and no criminal background checks will be conducted unless and until a conditional offer of employment has been extended.

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Must be living within a Mercer or Burlington Counties

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.

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