Enterprise Holdings Customer Service Agent- Alamo- LAX Airport in Los Angeles, California
Alamo Rent a Car at Los Angeles Airport (LAX) has an exciting opportunity for a full time CUSTOMER SERVICE AGENT! The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental and return. Pleasantly handles and resolves customer questions, comments, and complaints while working face-to-face in city/market locations. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.
Get on the fast track to a more rewarding career with Alamo Rent A Car teams that are committed to quality, innovation, customer satisfaction and employee development.
Branch location: 9020 Aviation Blvd. Inglewood, CA 90301
This is a FULL TIME position, apart from religious observances, must be available to work 40 hours/week, flexible schedule, including days, nights, GRAVEYARD, weekends, and holidays
Starting pay is $18.25/hour plus benefits
We are a multi-billion-dollar industry leader that is rapidly expanding and growing. At Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, and for more information on our Complete Clean Pledge, please click here .
Welcome members to the facility when they exit the bus or arrive on the lot.
Direct customers to exit booth, provide local directions and maps and provide return directions where applicable.
Prepare all rental documents accurately and completely.
Verify car information and VIN number for security and car control
Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.
Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
Thank member for their business.
Provide upgraded vehicles on request.
Answer customer questions and provide assistance based on each customer's needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return.
Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
This position requires walking and standing on your feet for prolonged periods throughout the day
Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years of age.
High School Diploma or G.E.D. required.
Minimum of 1 year experience handling customer service responsibilities.
A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
This position requires a valid driver's license
This is a FULL TIME position, apart from religious observances, must be available to work 40 hours/week, flexible schedule, including holidays, nights, graveyard and weekends
We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.