Enterprise Holdings Customer Experience Representative in Lubbock, Texas
National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR).
This position is full time 40+ hours per week, pays $14.50 / hour plus bonuses and is located at 5401 N Martin L King Blvd, Lubbock, TX 79403
The required weekly work schedule is Monday - Friday 2:00 PM - 10:00 PM
Paid time off
Retirement savings plan including 401k with matching profit sharing
Training and development
The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here (https://www.enterpriseholdings.com/en/customer-service/coronavirus-covid-19-update.html) .
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years old
High School Diploma or G.E.D. required
Must have a minimum of 1 year of customer service or sales experience in retail, guest services or hospitality
Must be willing to accept starting pay rate of $14.50 per hour plus bonuses
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must have a current and valid drivers license with no more than two moving violations and/or at-fault accidents on driving record in the past 3 years.
No drug or alcohol related convictions (ie., DUI/DWI) on driving record in the past 3 years
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.