Enterprise Rent-A-Car Jobs

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Enterprise Holdings PT Customer Assistance Representative in Midtown, New York

The Senior Customer Assistance Representative (SCAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The SCAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

COMPENSATION FOR THIS ROLE IS $15.50/HR

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

+ + Must have two years of college experience OR two years of customer service experience

  • Must be at least 18 years old

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  • Must be able to read, write, and speak English.

  • Must be living within a reasonable commute of no more than 1 hour to the location(s) listed above within 30 days of anticipated start date

  • Must be willing to accept the hourly compensation of $15.50/hour

  • Aside from religious observations, must be available to work during business hours listed below:

  • M-F 7am-7pm

  • Sat 8am-1pm

  • Sun 3pm-9pm

  • Based on business need and applicant availalbility we will create a set schedule at a future date.

Street 2: Manhattan

External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Requisition Number: 2019-280979

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