Enterprise Holdings Customer Assistance Representative- Bergen/Passaic County in Montclair, New Jersey
The Senior Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
This is a part-time position working 25 hours per week in branches located in Bergen County and Passaic County, NJ. Our Flagship Location is located in Hackensack, NJ 07601.
The compensation is $13.00/hour
(schedule will be based on branch needs but will include Mondays, Fridays and weekends)
This is an ideal position and schedule for anyone who loves working with customers and is looking for supplemental income with a 2nd job or work while attending school.
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Must Have two years of college experience OR two years of customer service experience
Must be at least 18 years old
Must have a valid unrestricted driver’s license with no more than 3 moving violations and/or at-fault accidents within the past 3 years
No drug or alcohol related convictions on driving record (DUI/DWI) in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be able to read, write, and speak English.
Must be living within a reasonable commute of no more than 1 hour to the location(s) listed above within 30 days of anticipated start date
Must be willing to accept the hourly compensation of $13.00/hour
Aside from religious observation, must be available to work a consistent schedule within normal Enterprise business hours, up to a maximum of 25 hours / week.
Street 2: Northern NJ - Essex County (Montclair/Lyndhurst)
External Company Name: Enterprise Holdings
External Company URL: www.erac.com
Requisition Number: 2018-247542