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Enterprise Holdings Représentant au service à la clientèle in Montréal, Canada

The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone, supporting their branch needs. The CSR will gain knowledge and hands-on experience to service customers and sales and will administratively support the branch he is working for.

Phone:

Answer incoming calls, give rate quotes and make reservations, answer general questions and provide information and resolutions to customers, other branches, insurance companies, dealerships, bodyshops as well as follow up calls with our accounts and clients.

Customer Service :

  • Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • May assist with or perform customer pick-ups in a safe and courteous manner

  • Notify Management of any known customer problems

Fleet Management and Maintenance :

  • Notify Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

Miscellaneous :

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer close-pends and extensions

  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

  • Maintain a regular and reliable level of attendance and punctuality

  • Perform miscellaneous and backup duties job-related duties as assigned

Must be at least 18 years old

Preferably 6 months experience in customer service and sales

Must have a valid driver's license issued by the Province of Quebec with a good driver's abstract

Must be authorized to work in Canada and not need a work permit sponsorship by our company for this position now or in the future.

Must be willing to work this schedule : Friday 7am to 6pm - Saturday 8am to 4pm - Sunday 10am to 3pm

If you are interested in this offer, you can request your driving record at the following address: https://saaq.gouv.qc.ca/en/drivers-licences/driving-record-request/

Street 2: Montréal Downtown (Montréal Centre-ville)

External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Requisition Number: 2019-279501

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Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.
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