Enterprise Rent-A-Car Jobs

Job Information

Enterprise Holdings Représentant/représentante au service à la clientèle in Montréal, Canada

Enterprise Rent-A-Car is the largest and fastest growing privately owned automotive rental and leasing company in the North America. With over 10,000 branch offices worldwide, Enterprise ranks #1 in the Insurance Replacement Market with yearly revenues of over $24 billion.

The Customer Service Representative (CSR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular part time and full time.

This position pays $14.80/Hr

Branch location: 5403 BOUL. ST. LAURENT, MONTREAL, QC H2T 1S5

This is a part-time position with an opportunity to become full-time

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

If you have are interested in this position, you can request your driving record at the following address: https://saaq.gouv.qc.ca/en/drivers-licences/driving-record-request/

  • Must be at least 18 years old

  • Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.

  • High school diploma required

  • Must have at least 1 year prior customer service, retail, or administrative support experience

  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 2 years

  • Must have at least 12 months of driving experience

  • No drug or alcohol related convictions on driving record (DWI/DUI) or criminal record within the last 5 years

  • Apart from religious observation, must be able to work 35 hours per week during the following schedule:

  • Monday to Friday 7am to 6pm

Street 2: Montréal Downtown (Montréal Centre-ville)

External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Requisition Number: 2019-307484

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.

DirectEmployers