Enterprise Holdings Customer Experience Representative- Newark Airport in Newark, New Jersey
Newark Airport National and Alamo has an exciting opportunity for Customer Experience Representative (CXR).
The Customer Service Representative (CXR) provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
A Customer Experience representative/CXR can be utilized to perform functions of employees within the “Customer Service Group” including but not limited to the position of a Greeter, Exit Booth Agent, Return Agent and/or a Customer Service Agent, so this is a great opportunity to learn all aspects of the airport!
This position pays $19.00/hour and is Full time-40 hours located at our Newark Airport location
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, and for more information on our Complete Clean Pledge, please click here.
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Perform job related duties as assigned
work in all customer facing work groups including rental counter, exit booth, greeter or return agent.
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years old
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be willing at accept compensation of $19.00 per hour
Must be living within a reasonable commute of no more than 1 hour from this location
The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid unrestricted drivers license
Must be able to understand, read, write and speak English
Must be available to work 40 hours per week, with availability including days, evenings, overnights and weekends, based on a shift bid.
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support (prior experience accepted)
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.